Website Accessibility Audit Kent, WA

Open your site and try to use it without a mouse. Tab key only.

If you cannot reach the phone number, neither can a customer who navigates that way. That is what an accessibility audit measures, and it is why we start every one of them on a keyboard rather than in a scanning tool.

According to the CDC, up to one in four US adults lives with a disability. Vision loss, hearing loss, limited motor control, and cognitive differences all change how someone uses a website. We are minority-owned, and the reason we push this service hard is that exclusion is not abstract to us.

Two reasons, and only one of them is legal.

The first is customers. A restaurant menu locked inside an image, a booking form that a screen reader reads as a row of blank fields, a contact page in gray text on a lighter gray background. Each of those quietly turns away people who wanted to buy from you.

The second is exposure. ADA Title III covers places of public accommodation, and courts have increasingly applied it to websites. Web accessibility lawsuits against businesses have climbed year after year, and small businesses are not exempt from them.

How many customers have you lost to a form nobody could fill in?

You cannot know, which is the uncomfortable part. Nobody sends an email to say your site was unusable. They just go somewhere else.

The Americans with Disabilities Act says businesses have to provide equal access. It does not spell out the code. The Web Content Accessibility Guidelines do, and WCAG 2.1 Level AA is the benchmark most often referenced in legal action and the one we test against.



Those guidelines rest on four ideas. Content has to be perceivable, so text alternatives, captions, contrast, and resizable text all matter. It has to be operable, which means the whole site works from a keyboard with sensible time limits and clear navigation. It has to be understandable, with consistent layout, plain instructions, and error messages that help. And the code underneath has to keep working with assistive technology as that technology changes.

The failures we find most often are the same handful every time. Images with no alternative text. Video with no captions. Forms that cannot be completed without a mouse. Color pairings that vanish for a colorblind visitor. Heading structures that make no sense read aloud.

Our WCAG Accessibility Testing Process

Automated scanners are useful and they are not enough. A tool can tell you an image has no alternative text.

It cannot tell you the alternative text says "image1.jpg".

So we run both.

1. Automated scan. Every page, checked for the technical failures a machine can catch reliably. 

2. Manual review. Keyboard-only navigation, a screen reader, and contrast checks by hand on your real pages. 

3. Report. Every issue found, where it lives, how severe it is, and what to do about it, ranked so you fix the blocking problems first. 

4. Remediation. We make the fixes, or your developer does with our report as the work list. 

5. Recheck. We test again after the fixes land, because a fix that breaks something else is common.

Fixing It Without Rebuilding the Whole Site

A full remediation used to mean a redevelopment project. For most sites it no longer does.

We use an accessibility technology layer that sits on your existing site and corrects a large share of the common barriers, including screen reader handling, keyboard navigation, and contrast. It deploys without a rebuild, and it keeps checking as you add pages, which is the part manual-only projects miss. Sites drift out of compliance between audits because content keeps getting published.



Where that layer is not enough, we say so. Structural problems in a template, or a booking system that was never built to be accessible, need real development work, and no overlay honestly fixes them.

Accessibility for Public Sector and Contract Work

Government agencies and their contractors work under Section 508 of the Rehabilitation Act, which applies the same WCAG standard to federal digital projects. Grant-funded and state-funded work often carries the requirement too.

If you are bidding on that kind of contract, the accessibility clause is usually in the paperwork. We audit against the standard the contract names and give you documentation you can attach to the bid.

After the Audit

An audit is a snapshot. Your site is not.

So who checks the next page you publish?

Every new page, product, or design tweak can introduce a fresh barrier, so we keep monitoring and we stay reachable for the questions that come up when you publish something new. We are members of the Kent, Renton, and Seattle Southside chambers of commerce, and founder Jeff Thungc's work with the MIEN nonprofit foundation supports the Iu Mien community. That is the same conviction behind this service rather than a separate thing we do on the side.

Accessibility pairs naturally with the rest of your site work, so an audit often runs alongside a web design project, a website redesign, or ongoing website maintenance. It also supports your local SEO, because clean headings, real alternative text, and readable markup are what search engines parse too. The same is true of a responsive layout: a page that reflows properly on a phone is easier for a screen reader to follow as well.

Frequently Asked Questions

Start Your Accessibility Audit

Send us your web address. We will run the first pass, tell you what we found, and quote the work from there.

JLT Web Design & Digital Marketing 22012 126th Ct SE, Kent, WA 98031 (206) 429-4621