Refund and Cancellation Policy

1. Introduction

At JLT Web Design & Digital Marketing, we are committed to delivering high-quality, customized digital solutions for our clients. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are processed for our various services. By engaging with our company, clients acknowledge and agree to these terms.

2. Web Design and Development

Payments and Deposits

All web design and development projects require a two-phase payment structure: an initial deposit prior to a project commencement and a final payment upon project launch. Once a deposit is made and work has begun, it becomes non-refundable due to the time, labor, and resources committed.

Refunds will not be issued under the following circumstances:

• The client has approved the design mockup or authorized the start of development.
• The project has reached substantial or full completion.
• The client fails to provide necessary content, assets, or approvals in a timely manner.
• Communication with the client ceases for more than 30 days after the project start date.
• Project delays result from a lack of client responsiveness or required deliverables.

If a project is canceled or postponed, all payments made up to that point are non-refundable. Additionally, the client may be invoiced for any completed work exceeding the paid amount.

Cancellation

If a client chooses to discontinue a project mid-development, they must notify us in writing. All payments made to date will be retained by JLT Web Design & Digital Marketing. Invoices may be issued for outstanding work not yet compensated.

3. Website Hosting

Payments

Hosting services are billed in advance, typically on a monthly basis. These payments are non-refundable as server resources are pre-configured and allocated through third-party hosting providers. If the client chooses not to utilize the hosting account, payment is still required.

If the client purchased a hosting service on a quarterly or annually basis, and is canceled before the end of a prepaid term, a pro-rated refund may be issued for unused months, provided cancellation notice is given as outlined below.

Cancellation

Clients must provide written notice at least 30 days prior to their hosting renewal date. Cancellations submitted after the renewal date will not be eligible for a refund. Accounts may be suspended 14 days after a missed payment if no cancellation request is received.

4. SEO, Digital Marketing, and Social Media Management

Payments

All payments for SEO, digital marketing, and social media management— including setup fees, monthly retainers, and service charges—are non-refundable. This includes ad spend paid directly to platforms such as Google and Meta, which are outside of our control.

Cancellation

Ongoing service contracts may be canceled with a minimum of 30 days’ written notice. Services will continue during this period, and the client will be billed accordingly through the end of the notice term.

5. Past Due Payments

Invoices outstanding for more than 14 days may be subject to a late fee of 15%. Accounts past due by 30 days or more may result in the suspension or termination of services. Services will not resume until the outstanding balance is paid in full.

In cases of delinquency, JLT Web Design & Digital Marketing reserves the right to pursue collection efforts, including legal action, arbitration costs, and reasonable attorney fees. New orders or services will not be activated for clients with unpaid balances.

6. Chargebacks

Initiating a chargeback or payment dispute for valid charges constitutes a breach of this policy. In such cases:

• All services and projects will be suspended immediately without notice.
• A $55 chargeback fee, along with any outstanding balances, must be paid in full before work resumes.
• Clients are encouraged to contact us directly with billing concerns before seeking third-party dispute resolution.

7. Refund Process

In exceptional cases where a refund is approved, the following terms apply:

• Eligibility: Refunds are considered on a case-by-case basis at the sole discretion of JLT Web Design & Digital Marketing.
• Processing Time: Approved refunds will be issued within 30 business days.
• Refund Method: Refunds will be made using the original payment method. For check or money order payments, a refund will be mailed to the billing address on file.

For any questions or concerns regarding this policy, please contact us at support@jltwebsolutions.com.

JLT Web Design & Digital Marketing reserves the right to amend this Refund and Cancellation Policy at any time without prior notice. Clients are encouraged to review this policy periodically.